If there is one word that defines Fidelis Care as an employer, it is Mission.
The mission of Fidelis Care is to ensure that every resident, regardless of income, age, religion, gender, or ethnic background, has access to quality health care, provided with dignity and respect. We believe that a health plan with a mission can change lives. The mission is also the heart of our culture, and it drives our passionate work for New Yorkers who need and deserve affordable, quality health insurance. Each day, our more than 1,400 employees go above and beyond to bring the mission to life. Our employees tell us that the mission provides a sense of purpose that inspires them not only to believe in, but also to strive for the greater good. We believe that access to quality health coverage is a basic human right.
As a Fidelis Care employee, you have an opportunity to work together toward a common goal that impacts people’s lives. In addition to the personal satisfaction and purpose that our employees feel, they receive a competitive compensation and generous benefit package that addresses health, financial, retirement, and educational needs: *Medical, Dental and Vision Coverage or Opt-Out Benefit *Flexible Spending Accounts *Company-Paid Life Insurance * Short and Long-Term Disability Insurance *Employer-provider 403(b) Retirement Plan with a 4.5% contribution (no employee contribution required) *Educational Assistance *Paid Time Off *Career Path Opportunities *Recognition Program Marketing Representative
Position Summary: Promote the Fidelis Care NY products by identifying potential members and opportunities in the respective communities. Interact directly with prospective members through education and assisted enrollment into the New York State’s Medicaid Managed Care, Family Health Plus and/or Child Health Plus programs. Represent Fidelis Care NY at various community events, marketing sites, and customer home visits as directed by their Supervisor.
Technical/Functional Expectations: 1. Community Outreach: Develop and present sales presentations in order to educate and sell the product to the customer. Develop relationships with clients, referral partners, or centers of influence in order to obtain personal introduction to prospective clients. Establish and maintain key relationships within designated territory to generate potential enrollment opportunities. Identify and coordinate community events. Represent Fidelis at Community Events and Marketing Site locations. 2. Sales Presentation: Establish contact, assess individual’s healthcare needs and concerns, establish eligibility, provide overview of Fidelis Care NY’s mission, effectively and clearly present the benefits of the Fidelis Care NY products in accordance to all Governmental regulations. Review documentation requirements and schedule follow-up appointments. 3. Customer Service: Answer product and/or service questions; suggest features and benefits about other products and services in order to attract potential customers. 4. Documentation: Complete all necessary paperwork, documentation, and follow-up as required (i.e. enrollment application, lead reports, outreach logs, scheduling, and administrative)in order to complete the requirements of the job. 5. Member Interview and Application process: Re screen applicant’s eligibility and review and validate documentation necessary for enrollment into the NYS Health Insurance Programs. Assist applicant in completing application for health insurance in accordance to established quality goals. Provide client education. Complete and submit application within designated timeline. Provide timely follow up to obtain missing or additional information to complete the application. Input necessary information into the applicable computer systems. 6. Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes.
Behavioral Competencies: 1. Integrity: Able to demonstrate consistency of words and actions; protect confidential information; do what is right even when no one is watching; demonstrate sound business ethics; consistently comply with organizational values. 2. Customer Service: Able to anticipate and respond to customers’ needs, concerns, or questions in order to meet or exceed their expectations; help evaluate needs and options; show care and concern to demonstrate customer importance and value. 3. Attention to Detail: Able to be thorough and accurate when working with assembling, processing, or providing detailed information; track details even when under pressure. 4. Responsiveness: Able to take action to meet the needs of others; respond to solve problems; minimize delays or problems with little or no supervision.
Business Experience: 1. Previous Sales Quota Position: Important to understand the balance between sales quote and administrative follow-through environment. 2. Knowledge of General Marketing Strategies: Effectively establish relationships in order to find new opportunities to educate and enroll individuals into the State Health Plans. 3. Experience in Developing Community Relations: Able to reach out to community organizations and healthcare providers in order to inform about our products and services and how it contributes to the success of the community. 4. Business-to-Business Development: Able to establish and develop relationships with owners from the local business in order to increase the company exposure and attract new opportunities. 5. Exposure to Customer Service: Ensure appropriate interactions with customers.
Educational and Experience Requirements: 1. High School Diploma required. 2. BA/BS – Bachelors Degree or equivalent preferred. 3. 1 to 2 years related experience required. 4. 2 to 5 years related experience preferred. Physical Requirements: 1. Evening and Weekend Work frequently required: 2. Lifting 25 pounds: 3. Carrying 25 pounds: 4. Standing: 5. Stooping / Crouching: 6. Bending: 7. Reading: 8. Speaking: 9. Listening: 10. Writing: 11. Cold: 12. Heat: 13. Atmospheric Exposures (dust, fumes, vapors, or gases): Fidelis Care is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law.